Frequently Asked Questions
Is your site secure?
Yes. Our site uses industry-standard encryption when processing orders, using Sectigo DV SSL certification.
Where do you deliver?
Everywhere! Well, we certainly try! Our Mail Order department sends products out all over the world on a weekly basis. However, our website doesn't allow you to choose just any country to deliver to, if your country isn't available through our website please do call us. We'll be able to give you a quote and help you arrange a delivery for an appropriate time for you. Call us now on 0345 1300710 or from overseas on +44 2077 485280.
Is VAT included?
Yes, all of our prices are inclusive of VAT. You will be charged on VAT depending on what country you're buying from.
Why don't you have all the products online you have in your shops?
We aim to keep the widest possible variety of products online, and if you can't find a product online just give us a call.
Do you have a catalogue?
Yes! We have our main catalogue which is out in February every year and is crammed full of products and great offers. We then have two extra mini catalogues that go out: Summer and Winter.
Do you have a Newsletter?
Yes! We provide regular newsletters to keep you informed of brilliant new offers, often exclusive to us, a selection of newly added web products and news of events and competitions.
Where can I find your shops?
We have 9 Chandleries all convenient and easy to reach with free parking at every location. We pride ourselves in providing a brilliant retail experience with friendly customer service from our knowledgable and passionate staff. Please click here to find your nearest shop and pay us a visit.
My search result doesn't show me what I expected...
Try simplifying what you've typed in, try VHF instead of waterproof VHF. If you have our catalogue try the six-digit catalogue code. Remember if you can't find something online that you want, please just call us.
What payments do you accept?
Online you can use any of the popular credit and debit cards and Paypal. You can also use your American Express via PayPal. Or, if you prefer, you can phone us to organise payment over the phone.
Any other questions?
Our friendly mail-order team and technical advisors are always happy to help, just call 0345 1300 710.