ORDER HOTLINE 0345 130 0710
ORDER HOTLINE 0345 130 0710

Frequently Asked Questions

Is your site secure? 
Yes. Our site uses industry standard encryption when processing orders. 
You can check the security of our site at any point by clicking the Thwate logo at the bottom left of any page on our website.

Where do you deliver?
Everywhere! Well we certainly try! Our Mail Order department send products out all over the world on a weekly basis. However our website doesn't allow you to choose just any country to deliver to, if your country isn't available through our website please do call us. We'll be able to give you a quote and help you arrange a delivery for an appropriate time for you. Call us now on 0845 1300710 or from overseas on +44 2077 485280

Is VAT included?
Yes, all of our prices are inclusive of VAT. You will be charged on VAT depending on what country you're buying from.

Why don't you have all the products online you have in your shops?
We aim to keep the widest possible variety of products online, and if you can't find a product online just give us a call.

Do you have a catalogue?
Yes! We have our main catalogue which is out in February every year, and is crammed full of products and great offers. We then have four extra mini catalogues that go out: Summer, Clothing, Dinghy and Winter.

Do you have a Newsletter?
Yes! We provide regular newsletters to keep you informed of brilliant new offers, often exclusive to us, a selection of newly added web products and news of events and competitions.

Where can I find your shops?
We have 13 Chandleries, a Rigging Shop and a Dinghy Centre all convenient and easy to reach with free parking at every location. We pride ourselves in providing a brilliant retail experience with friendly customer service from our knowledgable and passionate staff. Please click here to find your nearest shop and pay us a visit.

My search result doesn't show me what I expected...
Try simplifying what you've typed in, try VHF instead of waterproof vhf. If you have our catalogue try the six digit catalogue code.
Remember if you can't find something online that you want, please just call us.

What payments do you accept? 
Online you can use any of the popular credit and debit cards except American Express. Or, if you prefer, you can phone us to organise payment over the phone.

Any other questions?
Our friendly mail-order team and technical advisors are always happy to help, just call 0845 1300 710.

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