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Ordering from Force 4 Chandlery is easy
- find the item you require
- choose the colour/size, if applicable, by clicking on the drop down list to view the options, then clicking again on the one you require
- click the "BUY NOW" button
- wherever you are on Force 4, you can add items to your basket in the same way
- you can check the contents of your basket and the total cost at any time by clicking on the "My Basket" button
- you can remove items from your basket or alter the quantity required at any time.
- post and packing costs will be shown in your shopping basket
- click the "Proceed to Checkout" button when you have finished shopping
- fill in the order details on the secure form
You can also place an order by phone, fax or mail.
Payment
We accept Delta, Maestro, Mastercard, UK Maestro, Visa, and Switch.
We will not charge you for any goods until they are dispatched.
Guarantee & Returns Policy
If you are not entirely happy with your purchase, we will exchange or refund in full, excluding carriage, provided that the items are returned within 14 days, unused and in their original condition. Any packaging i.e. Shoe boxes must also be in the same condition as when received.
If you return goods because they were ordered incorrectly or if clothing does not fit, then you will pay the return postage costs. If you would like us to replace the goods with another size or colour, we will charge carriage on the replacement.
If you return an item because it was faulty when it was delivered, we will refund your postage costs for returning it to us. Please check with us before returning any goods as we will only refund the basic postage charge.
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Delivery
The delivery charge is automatically added to your order and you will see the total amount you have to pay before you confirm the order. Unfortunately we have to charge carriage but we attempt to keep it to a minimum.
All orders over £50 or weighing more than 2 kilos will require a signature. If you are liable to be out, please give an alternative delivery address or type instructions into the notes section as you place your order
We aim to despatch goods in stock within 3 working days, and deliver to you within 28 working days.
Occasionally items are not immediately available - we will then despatch as much of your order as we can immediately and back-order the unavailable item for delivery at a later date at no extra charge. We only collect payment for items as they are despatched.
Costs:
- UK Mainland Small Jiffy Bag/Low Cost Delivery £3.95
- UK Mainland Standard Delivery £5.95
- UK Mainland Overnight Delivery £9.95 - For orders placed by 12pm Mon-Thurs
- Northern Ireland, UK Highlands & Islands: items up to 2kg £5.95
- Northern Ireland, UK Highlands & Islands: items weighing 2 - 20kg £9.95
(please call for other weights)
- Europe Mainland - varies depending upon weight
- Rest of world - varies depending upon weight
NB
For orders to mainland Europe and Rest of World, the cost for carriage is calculated on order package weight and final destination. The price given at checkout is a guide only and an accurate postage cost will be calculated and shown clearly on your invoice which will be sent with your goods. If you would like to know this figure before despatch please feel free to contact us for a quote.
Inflatable Dinghies & Liferafts
Inflatable Dinghies (UK Mainland) will be charged at £10 (Other areas at cost)
Liferafts (UK Mainland Only) will be charged at £10 (Other areas at cost)
Flares, Antifoul & Paint
Delivery to UK Mainland only.
Please note that, due to current Transport Regulations and special packaging, all Flare Orders are despatched direct from the supplier (Normally 3-4 days before actually despatched, there is no guaranteed Next Day Delivery) and carry an extra £10.00 Surcharge. Antifoul, Varnish & Paint can only be despatched to UK Mainland addresses.
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Tax Charges (VAT)
All the prices shown in our store include VAT @ 20%. If you are ordering from outside the EU you do not have to pay VAT. This will be subtracted automatically at the checkout.
Import Duty or Tax
Please note that if the delivery address given on an order is outside of the EU an import tax may be payable upon receipt of the goods. The amount payable depends on the destination and may be subject to change. These payments are the responsibility of the customer and we accept no liability for any payments which may be due.
Credit Card Security
We have never had a case of credit card fraud using our shopping system. All credit card numbers are encrypted when the order is placed using 128 bit encryption and they are only decrypted after they reach us. They are not held in clear text on any website.
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