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Delivery
The delivery charge is automatically added to your order and you will
see the total amount you have to pay before you confirm the order. Unfortunately
we have to charge carriage but we attempt to keep it to a minimum.
All orders over £50 or weighing more than 2 kilos will require a signature. If you are liable to be out, please give an alternative delivery address or type instructions into the notes section as you place your order.
We aim to despatch goods in stock within 3 working days, and deliver to you within 28 working days.
Occasionally items are not immediately available - we will then despatch as much of your order as we can immediately and back-order the unavailable item for delivery at a later date at no extra charge. We only collect payment for items as despatched.
Costs:
• UK Mainland Small Jiffy Bag/Low Cost Delivery: £3.95
• UK Mainland Standard Delivery: £5.95
• UK Mainland Overnight Delivery: £9.95 - For orders placed by 12pm Mon-Thurs (Orders placed by 12pm Fri will be delivered on Monday)
• Northern Ireland, UK Highlands & Islands - items up to 2kg: £5.95
• Northern Ireland, UK Highlands & Islands - items weighing 2 to 20kg: £9.95
(please call for other weights)
• Europe Mainland - varies depending upon weight
• Rest of world - varies depending upon weight
NB
For orders to mainland Europe and Rest of World, the cost for carriage is calculated on order package weight and final destination. The price given at checkout is a guide only and an accurate postage cost will be calculated and shown clearly on your invoice which will be sent with your goods. If you would like to know this figure before despatch please feel free to contact us for a quote.
Inflatable Dinghies & Liferafts
Inflatable Dinghies (UK Mainland) will be charged at £10 (Other areas at cost)
Liferafts (UK Mainland Only) will be charged at £10 (Other areas at cost)
Returns
If you need to return an item to Force 4 Chandlery online, please follow these simple steps:
1. Please contact us by phone. This way we'll be able to determine whether you would like to return the product for a refund or whether you'd like to exchange the product.
2. We'll now be able to give you a returns number, this returns number will need to be attached onto the item you send back, and ideally somewhere clear on the address label as well.
3. Once we recieve the item we'll be able to proceed with a refund or an exchange. |