Is your site secure? - Yes. Our site uses industry standard encryption when processing orders.
And you can check the security of our site at any point by clicking the Thwate logo at the bottom left of any page on our website.
Where do you deliver? - Everywhere! Well we certainly try! Our Mail Order department send products out all over the world on a weekly basis. However our website doesn't allow you to choose just any country to deliver to, if your country isn't available through our website please do call us. We'll be able to give you a quote and help you arrange a delivery for an appropriate time for you. Call us now on 0845 1300710 or from overseas on +44 2077 485280
Is VAT included? - Yes all of our prices are inclusive of VAT, you will be charged on VAT depending on what country you're buying from.
Why don't you have all the products online you have in your shops? - We aim to keep the widest possible variety of products online, and if you can't find a product online just give us a call.
Do you have a catalogue? - Yes! We have our Main catalogue which is out in April every year, and is crammed full of products and offers. We then have to extra mini catalogues that go out during the summer. To grab a FREE copy of the latest catalogue click here.
Do you have a Newsletter? - Yes! We will attempt to provide a newsletter every month that will have a selection of new offers, often exclusive to us, a selection of newly added web products, a brief insight into one of the Marine brands, and a handy sailing tip or advice. You can view our latest Newsletter by clicking here.
My search result doesn't show me what I expected? - Try simplifying what you've typed in, try VHF instead of waterproof vhf. If you have our catalogue try the six digit catalogue code. And remember if you can't find something online that you want, please just call us.
What payments do you accept? Well online you can use any of the popular credit and debit cards except American Express unfortunately. Or you can phone us to organise payment over the phone.
Any other questions? - Yes, well just call us on 0845 1300710